Resume

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Professional Summary

Detail-oriented and adaptable IT support professional transitioning from mental health services into the tech industry. Currently completing a Bachelor's degree in Cybersecurity at WGU and pursuing the CCNA certification. Hands-on experience with networking, system troubleshooting, secure configurations, and remote access via a home lab environment. Known for strong communication skills, empathy, and a solution-oriented mindset - especially valuable in end-user support and help desk roles.

Professional Skills

  • Operating Systems: Windows, Linux (Ubuntu), macOS
  • Tools & Technologies: Active Directory, Microsoft 365, WireGuard VPN, Nmap, Wireshark, Git, Firebase
  • Networking: TCP/IP, Subnetting, DNS, DHCP, VPN, Routing & Switching (CCNA Level)
  • Programming: Python, SQL, JavaScript
  • Soft Skills: Communication, Documentation, Client Support, Problem-Solving

Professional Experience

IT Support / Cybersecurity Analyst

Self-employed | July 2024 - Present

  • Built and maintained a home lab with Raspberry Pis and Ubuntu Server to simulate IT and cybersecurity environments
  • Developed incident response strategies.
  • Performed vulnerability scans using Nmap and Wireshark to identify and mitigate network security issues.
  • Troubleshot operating system, software, and connectivity problems in a virtual environment.
  • Practiced subnetting, VLAN configuration, and basic routing in simulated environments as part of CCNA prep.
  • Documented lab findings and wrote step-by-step procedures for common user issues.

Peer Support Specialist

New Horizon Counseling Center | January 2022 - Present

  • Delivered person-centered support to clients using strong communication and problem-solving skills.
  • Used electronic health record (EHR) systems for accurate and timely documentation aligned with HIPAA.
  • Collaborated with interdisciplinary teams using Microsoft Teams and secure email platforms.
  • Managed confidential client data and resolved access/log-in issues with documentation systems.

Peer Support Specialist

Previous Roles: Peer Support Specialist at Interborough, Beacon Health Options, Achieve Behavioral Health | (2017-2022)

  • Demonstrated high emotional intelligence and patience while supporting clients in high-stress situations.
  • Maintained clear documentation and ensured compliance with HIPAA and internal policies.
  • Built trusted relationships through clear, respectful communication and active listening.

Education

B.Sc. in Cybersecurity and Information Assurance, Western Governors University, In-progress

BA. in Psychology, Southern New Hampshire University, With A Concentration In Child and Adolescent Development, 2025

Certifications

Google Cybersecurity Professional Certificate (Coursera), Completed, February 2025

Google IT Support Certificate (Coursera), Completed March 2025

Cisco CCNA (Planned June 2025)